Privacy Policy

This is the web site of ICTV BRANDS

Our postal address is 807, 8/F, OfficePlus@ Prince Edward, Nathan Road, Hong Kong

We can be reached via e-mail at cshk@radiancy.com or you can reach us by telephone at 
852.2528.1966

For each visitor to our Web page, our Web server automatically recognizes the consumer's domain name and e-mail address (where possible).

We collect the domain name and e-mail address (where possible) of visitors to our Web page, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, fax number, payment information (e.g., credit card number and billing address).

The information we collect is used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual visitor, used by us to contact consumers for marketing purposes, shared with other reputable organizations to help them contact consumers for marketing purposes, disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Website and applicable laws or to protect against misuse or unauthorized use of our Website.

With respect to cookies: We use cookies to record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users access or visit, record past activity at a site in order to provide better service when visitors return to our site, ensure that visitors are not repeatedly sent the same banner ads, customize Web page content based on visitors' browser type or other information that the visitor sends.

If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address, calling us at the above telephone number, or writing to us at the above address.

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending us e-mail at the above address, calling us at the above telephone number, or writing to us at the above address.

Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by calling us at the above telephone number.

From time to time, we make the e-mail addresses of those who access our site available to other reputable organizations whose products or services we think you might find interesting. If you do not want us to share your e-mail address with other companies or organizations, please let us know by sending us e-mail at the above address, calling us at the above telephone number, or writing to us at the above address.

From time to time, we make our customer e-mail list available to other reputable organizations whose products or services we think you might find interesting. If you do not want us to share your e-mail address with other companies or organizations, please let us know by sending us e-mail at the above address, calling us at the above telephone number, or writing to us at the above address.

When contacting us please provide us with your exact name and address. We will be sure your name is removed from the list we share with other organizations.

Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending us e-mail at the above address, calling us at the above telephone number, or writing to us at the above address.

With respect to Ad Servers: To try and bring you offers that are of interest to you, we have relationships with other companies that we allow to place ads on our Web pages. As a result of your visit to our site, ad server companies may collect information such as your domain type, your IP address and clickstream information. This information may also be used for re-targeting campaigns and re-marketing campaigns that take the specific users actions into account as ads are served to them.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address.

Upon request we offer visitors the ability to have inaccuracies corrected in contact information. Consumers can have this information corrected by sending us e-mail at the above address. With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.

ORDER PROCESSING

Once order has been placed successfully, you will receive an order acknowledgment email. If you do not receive this email after 24 hours, please contact our Customer Service Centre via cshk@radiancy.com Please be noted that for credit/debit card orders, we may ask you to provide additional documentation before confirming your order.

  • Orders are processed and shipped on business days only (Monday-Friday, excluding Saturday, Sunday and Holidays).
  • Orders placed on Holidays or Weekend Days will be processed the following business day.
  • Orders with Standard Service are processed within 3- 4 business days.
  • Please be noted that Delivery service will be suspended if a typhoon signal No.8 is raised or a black rainstorm warning is in effect. In this event, Customer will be contacted to re-schedule the order delivery.

ORDER STATUS

  • Once your order is accepted and processed, a shipment notification email will be sent to you.
  • *Please be noted that your order should take 4-5 business days to arrive on average.

ORDER CANCELLATIONS

If you would like to cancel an online order after it has been placed, please contact our Customer Service Center for assistance via cshk@radiancy,com. We will do our best to accommodate your request. Once an order is processing, we regret that it cannot be changed or cancelled.
An order, or part of an order, may be cancelled because:

  • Item(s) are not available
  • Difficulty in processing payment information
  • Cannot ship to the address provided
  • A duplicate order was placed
  • By customer request

If your order is cancelled, you will receive an email notice to advise you of the cancellation. You will not be billed for any cancelled items. If you have questions about a cancelled order, please contact our Customer Service at cshk@radiancy,com.

If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item prior to its shipment, please contact our Customer Service at cshk@radiancy,comand we will be happy to assist you.

INTERNATIONAL SHOPPERS

My-nono.com is currently unable to accept orders shipping to destinations outside of Hong Kong. We apologize for any inconvenience. Please visit our store locator.

DELIVERY OPTIONS

SHIPPING OPTIONS

My-nono.com acccepts orders that are being shipped to loctaions within Hong Kong*.

*Delivery is available on Hong Kong Island, Kowloon and the New Territories, except Big Wave Bay, Shek O, Lo Wu, Lok Ma Chau, Cheung Chau, Discovery Bay, Lamma Island, Ma Wan, Peng Chau, Tai O Island, Siu Ho Wan, Disney, Po Toi Island and Lantau Island (apart from Tung Chung, Chek Lap Kok and the Hong Kong International Airport)

Orders will be delivered to the address provided by customer when placing their order. An order can be delivered to one address only. If customer requires sending orders to multiple addresses, customer needs to place a separate order for each address.

Once order ready for shipment, a Shipment Confirmation notice with order details and order tracking information will be sent to customer via email.

Standard Service

Most orders shipped via Standard Service are processed and shipped in 1 - 2 business days, depending on product availability.

• Most Standard orders are delivered within 2-3 business days from the order's ship date.
• For Delivery to remote areas in Hong Kong, orders to be delivered within 3-4 business days from order's ship date.

No delivery service available on Saturday,Sunday and Holidays.

PO Box addresses will not be accepted for delivery.

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